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2010-08-27 |
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Class Action Investigation Member:
jacquelineamos
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Case Details:
Jacqueline Amos
259 Eldert Street
Brooklyn NY
3474421548
There are many other companies that Amazon is supplying my books too, you will see that when review, Amazon Hi Jacked my book, and stole my money. this is documented fact.
I sent documents to Amazon requesting they remove my book from there site, nevertheless they ignored me, one might think why would they target me? well they targeted me, because one of there sellers, was selling my book on ebay, they stole the rights to sale my book, the name of the company books from California, Amazon copyright department told me they would remove it, but they didn’t, my book is selling for 58 dollars as well as 48.00 world wide, Lawyers are scared of Amazon, so they are scared to handle a high profile case, I have written proof that Amazon stole my book, they acknowledge my book was infringed on, so they stated they would remove it, below are the links where Amazon have been selling my books for quit some time, I have not recieved any royalities from this book, the publisher who publish this book, states they have no connection with Amazon, and they are selling my book without there pemission, my contract was over with the publisher of my book, I received an email from there copyright attorney, but they are still selling my books world wide. these are my supporting documents.
This is the email I recieve from Amazon,
Dear Ms. Amos,
We have removed the title from Amazon.com and it is in process of removal from Amazon.ca. We purchased 2 copies of your book for Amazon.com but have no record of sales. These are the dates we purchased the title:
2006/08/25
2006/01/04
These were both apparently during the period of time your title was under license to the publisher.
Adrian Garver
Copyright/Trademark Agent
Amazon.com
---- Original message: ----
http://www.ecampus.com/marketplace/9781591296034 this company tried to steal the design of my book, they used there logo, stating they are the creator of this design.
I sent them 3 emails to romove my book they refuse, they kept all the money to my book, Amazon is collecting all the royalities and moneys from my book
There are many others these links or just a few, I am trying to show you, where Amazon said they took my book of there site, knowing they stole my copy rights, and stole my idenity.
This is the information I sent Amazon below, they still didn't remove my book.
There attorneys recognize they stole my book, you will see below, where they said they would remove it.
This is where I asked them to remove my book imeaditly, Cease and return my royalities
Dear Sir
We are the proprietors of all copyright in a literary/artistic/musical work
entitled _In My Fathers House __9781591296034. ISBN10:
159129603X_________________________(The "Work"). We have reserved all rights
in the Work, which was first expressed in material form on ___Jan
18_________________________20_08______.
It has come to our attention that your work entitled ___In My Fathers House
__9781591296034. ISBN10: 159129603X__________________________ is
identical/substantially similar to our copyrighted Work. Permission was
neither asked nor granted to reproduce our Work and your Work therefore
constitutes infringement of our rights. In terms of the Copyright Statutes,
we are entitled to an injunction against your continued infringement, as
well as to recover damages from you for the loss we have suffered as a
result of your infringing conduct.
In the circumstances, we demand that you immediately:
1. remove all infringing content and notify us in writing that you have
done so;
2. credit all infringing content to ourselves in the following manner: __BY
Mail_____________________;
3. pay a licensing fee in the amount of __200,000___________________;
4. immediately cease the use and distribution of copyrighted material;
5. deliver-up for destruction all unused or undistributed copies;
6. undertake in writing to desist from using any of our copyrighted Work in
future without prior written authority from us.
We await to hear from you by no later than close of business on ___August
16 2010_______________________.
This is written without prejudice to our rights, all of which are hereby
expressly reserved.
Yours faithfully,
Author Jacqueline Amos
259 Eldert Street
Brooklyn NY 11207
This is my copyrights to this book
World Wide Online Creator's Registry Inc.
>> SEAL™ File Certificate
>> Copyright or Intellectual Property Owners
>> Owner : jacqueline amos
>>
>> Let it be known by the presence of this document that WorldWideOCR has
>> Substantiated, Encrypted, Archived and Locked the Copyrights and/or
>> Intellectual Properties contained in the file named '4995_415491.jpg'
>> and described as ' In My Father's House: Fruits of His Gar'.
>>
>> Work Type: Artists Rendering
>> Original file path: 159129603X.jpg
>> Est. Date of Creation: JAN 12, 2003
>> Est. Date of Publication: JUNE 2004
>> Work Abstract: Design created by Jacqueline Amos,
>> Jacqueline Amos design her book cover, but the image was created in
>> 2003, No one have permission to use this design but the owner, Book
>> Cover, All rights reserved, no one can not use this image without
>> written permission from the owner .this design is the owner of
>> Jacqueline Amos.
>> ____________________________________________________
>>
>> Here is your portion of the SEAL(TM) Key:
>> 268E1901D23741C9B068C7D2499A84
This is where Amazon is continuing to sell my book world wide, these links or active.
http://www.unilibro.it/find_buy/Scheda/libreria/autore-jacqueline_amos/sku-2101383/in_my_father_s_house_.htm
http://www.indiaplaza.in/in-my-fathers-house-amos-jacqueline/books/159129603X.htm
http://www.indiebound.org/book/9781591296034
http://www.itrackmine.com/userarea/lists/products/productdetail.php?iVAU=-1&iProductUnq=5025538
http://www.ecampus.com/book/9781591296034
http://www.nbcindia.com/Descriptions.asp?6v6yr_vq=EILKMJH&Book=In-My-Fathers-House-Fruits-of-His-Garden
http://ww.infibeam.com/Books/info/Jacqueline-Amos/In-My-Father-s-House-Fruits-of/159129603X.html
http://www.indiaplaza.in/in-my-fathers-house-amos-jacqueline/books/159129603X.htm
http://www.storebook.org/storebook/in-my-fathers-house-fruits-of-his-garden/jacqueline-amos/412423.html
http://www.amazon.com/My-Fathers-House-Fruits-Garden/dp/159129603X
http://viewitem.eim.ebay.eu/In_My_Fathers_House_Fruits_of_His_Garden_Jacqueline_/110534681828/item
this lady removed my book from ebay when I told her I was going to sue
her, but she is still selling my books
http://www.promiseangels.com/jacqueline-amos/in-my-fathers-house-fruits-of-his-garden/SKU/412423
http://www.goodreads.com/book/show/2178639.In_My_Father_s_House_Fruits_of_His_Garden
http://books.buyaustralian.com/featuredbook1.asp?StoreURL=buyaustralian&bookid=9781591296034
http://www.leadingedgebooks.com.au/featuredbook1.asp?StoreUrl=leadingedge&bookid=9781591296034&db=au
http://books.buyaustralian.com/featuredbook1.asp?StoreURL=buyaustralian&bookid=9781591296034
http://www.abebooks.co.uk/servlet/SearchResults?n=200000169&bi=0&ph=2&y=7&isbn=9781591296034&x=16&afn_sr=CJ&cm_ite=cj&cm_ven=aff
http://www.chapters.indigo.ca/books/search?keywords=9781591296034&pticket=3zzgpq3ruz51t355thm1gqi3Ajctk1WuuKcj8dQ5Xy06DJoU10Q%3d
http://www.alibris.com/booksearch?qsort=p&qisbn=9781591296034&siteID=pbfAPUpTpmo-pnEvm.U6NrTQPAdswlyv9A
http://www.chapters.indigo.ca/books/search?keywords=9781591296034
http://www.amazon.co.uk/gp/offer-listing/159129603X/
http://www.abebooks.com/servlet/SearchResults?bi=0&bx=off&ds=30&sortby=2&sts=t&x=79&y=15&cm_ven=PFX&cm_cat=affiliates&cm_pla=links&cm_ite=k45188&afn_sr=gan&n=200000237&isbn=9781591296034&pfxid=a_231695306
http://www.biggerbooks.com/bk_detail7.aspx?isbn=9781591296034
http://www.amazon.com/gp/offer-listing/159129603X/ref=dp_olp_used?ie=UTF8&qid=1278708073&sr=1-1&condition=used
this book store is selling my books world wide
http://www.leadingedgebooks.com.au/featuredbook1.asp?StoreUrl=leadingedge&bookid=9781591296034&db=au
Lawyers: Log in, to contact and help these plus THOUSANDS of other clients right now!
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2010-08-20 |
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Class Action Investigation Member:
NIGHTLIFECHILD
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Case Details:
I am new to selling on Amazon.com, I listed my items and sold around 30 plus items in about a weeks time. All of the items that needed to be shipped to the buyers was done using the USPS w/Tracking. On 8/19/2010 I receive an email from Amazon claiming that my account is under reveiw and that they can hold my funds up to 30 days before releasing it to me. I think this is total bs and Amazon has figured out a way how to make money off of our money . I sent them all the tracking info and other info that my help me get my money quicker. If this has happened to you please give me a call at 407-326-4189, I am not a lawyer but I do have the power to bring a lawsuit against Amazon.
Call me 407-326-4189!!
Lawyers: Log in, to contact and help these plus THOUSANDS of other clients right now!
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2010-08-12 |
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Class Action Investigation Member:
stevencb
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Case Details:
Sold a PS3 160GB system and shipped to buyer insured and delivery confirmation. Two days after delivery received email from shipper saying he wanted to return becasue he didn't "have the money right now." I responded with some suggestions but said could not accept return (I looked at the policy and it said buyers remorse was not a reason for return) I though I would be fine. A week later I received an email that a A to Z claim was filed and buyer said he did not receive an item. Money was taken from my account and I submitted the initial email and explained my side. In the end of course I lost and Amazon is refunding buyer and said it is up to him to send back and he can keep the PS3. Absolutely no customer help on the seller end. How is this even possible it makes no sense. Of course now the buyer wont respond to my emails to send item back but why would they if they know they get to keep the item and get a refund.
Lawyers: Log in, to contact and help these plus THOUSANDS of other clients right now!
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2010-07-30 |
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Class Action Investigation Member:
jeanh2
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2010-07-21 |
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Class Action Investigation Member:
Didicat
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Case Details:
I never realized so many people are experiencing the same treatment. I've been selling on Amazon for about a year and a half. In March of this year I received the first A to Z claim from this customer. The buyer claimed the he didn't received the item and the tracking showed that it was delivered. He lived in a small town where everyone knows each other. Who would steal his package? Obviously the buyer won the case and got his full refund and I lost the item plus shipping. He basically got a free item without having to pay for shipping.
This month I've received a notification from amazon stating that I've signed up for another account which I didn't. I've tried to email them asking for how they've determine that I did. Their response was I've violated the policy and the account cannot be reinstated.
Although we've accepted their terms and condition when we signed up, but I don't think it's fair to be treated upon their discretion. There's no protection or support whatsoever for sellers. I'm not sure if a class action would be the right thing to do. I hope there's a better place to go than amazon. Who's the next big guy other than amazon and eBay?
Lawyers: Log in, to contact and help these plus THOUSANDS of other clients right now!
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2010-07-19 |
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Class Action Investigation Member:
triciaschuman
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Case Details:
I wake up on a Monday morning after operating a successful Amazon account for 4 years making 50,000 to 100,000 a month to Amazon saying they closed my account for selling counterfeit on their site. I buy from manufacturers and resell on Amazon. I have never sold used, counterfeit, copies or anything of that nature. They never sent me documentation, proof, not even telling me what product line they are referring to. I am out thousands and thousand of money that I used to buy product to keep my business going and the future money I was making.
Lawyers: Log in, to contact and help these plus THOUSANDS of other clients right now!
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2010-07-12 |
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Class Action Investigation Member:
prbabe
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Case Details:
On May 19 I started to sell on Amazon for the fist time. Our account was register with them for over a year and we paid monthly their 39.99. We were not able to sell on Amazon because our items did no have a UPC number.
On May 18 I listed one (1) item and sold over 200 pieces in less than 12 hours. Which were shipped the next day with tracking numbers entered on Amazons site as proof of shipment.
On May 21 I received an email from Amazon telling me that the account was under review because we did not have sufficient feedback and that the funds were going to be held for up to 30 days. To provide tracking information and other methods of sale we used and also to encourage our customers to leave feedback. I did everything they required.
On June 19th they sent me an email saying that we had passed the review process and that our funds were released. That from there on, they were going to release our payments for the first 7 days and the other 7 days were going to be held for the next disbursements. Still stupid I agreed.
On July 24 they finally relased the funds from May 27th, it took 8 days to arrive to my bank.
On July 8th they release only 281.00 out of the 1080.00 that I had sold
On July 9 they sent me an email that our account had been suspended and that they were going to held our funds for 90 days to prevent any charge backs.
How can they do something like this? They play with our money while we have to cover all of the cost of product materials and shipments
Lawyers: Log in, to contact and help these plus THOUSANDS of other clients right now!
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2010-07-12 |
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Class Action Investigation Member:
prbabe
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Case Details:
On May 19 I started to sell on Amazon for the fist time. Our account was register with them for over a year and we paid monthly their 39.99. We were not able to sell on Amazon because our items did no have a UPC number.
On May 18 I listed one (1) item and sold over 200 pieces in less than 12 hours. Which were shipped the next day with tracking numbers entered on Amazons site as proof of shipment.
On May 21 I received an email from Amazon telling me that the account was under review because we did not have sufficient feedback and that the funds were going to be held for up to 30 days. To provide tracking information and other methods of sale we used and also to encourage our customers to leave feedback. I did everything they required.
On June 19th they sent me an email saying that we had passed the review process and that our funds were released. That from there on, they were going to release our payments for the first 7 days and the other 7 days were going to be held for the next disbursements. Still stupid I agreed.
On July 24 they finally relased the funds from May 27th, it took 8 days to arrive to my bank.
On July 8th they release only 281.00 out of the 1080.00 that I had sold
On July 9 they sent me an email that our account had been suspended and that they were going to held our funds for 90 days to prevent any charge backs.
How can they do something like this? They play with our money while we have to cover all of the cost of product materials and shipments
Lawyers: Log in, to contact and help these plus THOUSANDS of other clients right now!
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2010-07-07 |
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Class Action Investigation Member:
kagomee1
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Case Details:
I too sold on amazon and they suspended my account and took my money, you cant get in touch with them all they do as soon as your items sell is send you an email telling you they are suspending your acc. and you cant get your money. they also took money out of my checking acc. without my authorization. My 600.00 plus im kosing my bank account because of this. Im opening up a store and how can i bank when now no bank will let me. I dont know how Amazon is getting away with this, it was my PERSONAL stuff i sold they have no right to take my money
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2010-07-02 |
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Class Action Investigation Member:
leebojenks
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Case Details:
They have an excuse for everything. Not to mention I never received notice of orders or payments from Amazon. Just tweek the pages come back 2 weeks with order. Oh crap. Call Amazon, they tell me to cancel some, ship some. After that they put acct on hold, changed my rating to poor and has been holding my money since Feb. They are worst than eBay....well I don't know which is worst they both suck.
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2010-06-22 |
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Class Action Investigation Member:
alicenwnderlnd
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Case Details:
almost 6 months and still no money they owe me 2000 and it seems that i get the run around, even after the 90 day hold period i am still without! my up and coming business went belly up. single mom with 4 kids, we are now in the poorhouse because i invested all my money to get my business afloat and in a short time amazon crushed it!
Lawyers: Log in, to contact and help these plus THOUSANDS of other clients right now!
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2010-06-22 |
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Class Action Investigation Member:
alicenwnderlnd
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Case Details:
almost 6 months and still no money they owe me 2000 and it seems that i get the run around, even after the 90 day hold period i am still without! my up and coming business went belly up. single mom with 4 kids, we are now in the poorhouse because i invested all my money to get my business afloat and in a short time amazon crushed it!
Lawyers: Log in, to contact and help these plus THOUSANDS of other clients right now!
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2010-06-20 |
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Class Action Investigation Member:
xin8xin
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Case Details:
A buyer bought a game controller from me and emailed with one one sentence: that he want full refund as the "software" doesn't work. buyer then ignored our 3 email responses offering him 1) technical support to help trouble shooting 2) return for refund or 3) replacement.
buyer filed A-Z claim the same day.
We were NOT notified by Amazon of this claim and didn't hear of this claim till an email came notifying the issuance of full refund plus shipping to the buyer.
we emailed Amazon 4 times, they deleted all my evidence that i copied in the case history and simply responded :'your case has been forwarded to another dept" then case is market "resolved"; when i reopen the case, i got the same message.
Amazon does NOT follow the terms of filing A-Z claims in that:
1. the buyer should give seller 3 days to respond.
2. The seller should be notified of the claim and had the chance to response.
we have came to the conclusion that Amazon is catered to buyers (even the fraudulent ones) at seller's expense to expand their buyer base and profit.
We'd be happy to see something to be done to seek justice.
we have since pulled out of amazon.
Lawyers: Log in, to contact and help these plus THOUSANDS of other clients right now!
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2010-06-11 |
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Class Action Investigation Member:
pricedizzy
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Case Details:
We sent 4 processors i7-920s to a customer and then the customer wanted a refund so Amazon gladly gave them a refund without returning the products.
We are thinking about our local laws and this qualifies as larceny.
Amazon stole our money, Amazon committed larceny and we are going to the authorities first thing Monday morning and we are going to sue the CEO personally.
We are not going to sue the company we are going after the CEO because it is their ultimate responsibility and I recommend we all sue the CEO and keep his next year booked with legal proceedings
Lawyers: Log in, to contact and help these plus THOUSANDS of other clients right now!
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2010-06-10 |
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Class Action Investigation Member:
kuno57
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Case Details:
Same story as most posts, except they are saying that i have 2 seller account, which is incorrect, plus I believe that if you sell similar products as AMAZON.COM fulfills,cheaper, they will shut you down because you are digging in to their profits.
Yes holding money, cannot validate their so called violations. Starting with complaints to FTC, BBB and any other agencies. If any first class action. Also will recommend folks to buy from EBAY, you will get better deals then on AMAZON.
Lawyers: Log in, to contact and help these plus THOUSANDS of other clients right now!
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2010-05-18 |
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Class Action Investigation Member:
seanjarvis
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2010-05-15 |
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Class Action Investigation Member:
TUBSY251
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Case Details:
I HAVE SUFFERED GREATLY MY SON DIDNT EVEN GET HIS CHRISTMAS PRESENTS THIS YEAR AND THIS LED TO ME ATTEMPTING SUICIDE AMAZON JUST REFUSE TO PAY AND SURELY THEY SHOULD BE ATLEAST MADE TO PAY INTEREST ON MONEY WHICH THEY HAVE HELD FOR SO LONG I JUST WANT WHAT IS MINE I SOLD MY SONS OLD TOYS SO I COULD GET SOME MONEY TO GET HIM OTHER TOYS BUT INSTEAD HE GOT NOTHING NOW HE THINKS SANTA DID NOT COME BECUASE HE WAS A BAD BOY I HAVE TRYED TO TELL HIM THIS IS NOT HIS FAULT BUT HE IS ONLY 4 AND I CANT EXPLAIN THAT AMAZON IS STEALING HIS MONEY PLEASE HELP I AM NOT IN ANY STATE AS I AM IN UK BUT I WILL PUT A STATE DOWN JUST SO I CAN SUBMIT THIS AGAINST AMAZON IT IS NOT FARE
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2010-05-07 |
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Class Action Investigation Member:
ecogirl
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2010-04-28 |
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Class Action Investigation Member:
mellc
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Case Details:
A buyer claimed his item wasn't received. I replied with Tracking number showing that it had. He then proceeded to keep emailing saying I wasn't responding to his emails and that item hadn't been delivered. I continued to reply to each fraudulent complaint. He then filed an A to Z claim to which I promptly responded with tracking number, which showed item was delivered, 4 days after he placed the order, and all the messages showing my previous responses. Amazon found in his favor and refunded his money and took the money from me. Amazon is complicit in criminal activity. If I have proof that item was delivered and they refund the buyer money for "item not delivered" then both the buyer AND AMAZON are guilty of theft!!!
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2010-04-15 |
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Class Action Investigation Member:
SmokeVille
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Case Details:
I just started selling on Amazon.com We fulfilled 30 or so order in our fist week, Then got a e-mail from Amazon Claims i had blocked already so they were going to hold our fund for 90days. I have no other accounts . Just i would like my money back also. I'm sure they are taking money from seller everyday with 90day holds gain profit off our money what make them above the law.
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2010-04-14 |
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Class Action Investigation Member:
ilovegems2009
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Case Details:
I had an Amazon account for about a year went to them when i left Ebay. Months ago I contacted them asking why I kept getting orders for APo addresses and PO Boxes since I did not ship to them. Had this stated on the site and in my returns and shipping info Got no satisfactory answer from them. A little over a month ago had my account hacked into and contacted them They closed my account immediately. lmost 2 weeks later got the go ahead to open a new account. Spent about 2 weeks relisting items and had gotten business going again and bam account suspended because of old account and too many cancellations. Amazon cancelled over 20 orders when they deleted my account and told me I would not be held responsible since the account was compromised. After contacting them was told too many cancelled orders even though I was assured by them that my account would not be cancelled because I had contacted them on both occasions and let them know about the problem. Amazon is currently holding about 550. for the first account which was supposed to be received in 6 weeks at the most and still has not been and now another 70 from the second account. Amazon was my main selling place and this has cost me over 1000-1500 a month in sales at least on a slow month. Being a single work at home mother was depending on this site and now have over 1000 products built up because amazon was so successful and not sure what to do.
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2010-04-11 |
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Class Action Investigation Member:
thyrsus
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Case Details:
I too have fallen afoul of Amazon’s arrogant policies vis-a-vis their marketplace sellers. I had one nutty customer put in an A-Z claim. I ACTUALLY asked her to, because I wanted it on record that she was claiming non-delivery with a ridiculous story.
I thought Amazon wanted protect sellers against fraudulent claims. HA!! After the claim I immediately refunded her money. A few days later, some Amazon employee decides to hold the sale amount + shipping + an extra 4 or 5 dollars. FOR AN ISSUE THAT WAS already resolved.
After a few days of interactions with rude customer service I started my own blog amazonfraud.recessionstories.net in order to bring together people that are tired of being defrauded by Amazon, and tired of the special treatment it gets as it works to destroy all independent bookselling and associated independent publishing.
I wasted at least 40 hours trying to communicate with Amazon to resolve this in a business-like manner. They made no good faith attempt to determine if it was reasonable to hold my money. I am self employed. I have a client who pays me $20 for every hour I work without limit. Even though I now have my $16.98 back, I want to be reimbursed the $800 I lost trying to resolve this complaint in a reasonable fashion.
The only kind of lawsuit I wish to participate in is a class-action suit in which the only money paid to lawyers is less than 34% of the judgement received.
Lawyers: Log in, to contact and help these plus THOUSANDS of other clients right now!
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2010-04-11 |
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Class Action Investigation Member:
thyrsus
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Case Details:
I too have fallen afoul of Amazon’s arrogant policies vis-a-vis their marketplace sellers. I had one nutty customer put in an A-Z claim. I ACTUALLY asked her to, because I wanted it on record that she was claiming non-delivery with a ridiculous story.
I thought Amazon wanted protect sellers against fraudulent claims. HA!! After the claim I immediately refunded her money. A few days later, some Amazon employee decides to hold the sale amount + shipping + an extra 4 or 5 dollars. FOR AN ISSUE THAT WAS already resolved.
After a few days of interactions with rude customer service I started my own blog amazonfraud.recessionstories.net in order to bring together people that are tired of being defrauded by Amazon, and tired of the special treatment it gets as it works to destroy all independent bookselling and associated independent publishing.
I wasted at least 40 hours trying to communicate with Amazon to resolve this in a business-like manner. They made no good faith attempt to determine if it was reasonable to hold my money. I am self employed. I have a client who pays me $20 for every hour I work without limit. Even though I now have my $16.98 back, I want to be reimbursed the $800 I lost trying to resolve this complaint in a reasonable fashion.
The only kind of lawsuit I wish to participate in is a class-action suit in which the only money paid to lawyers is less than 34% of the judgement received.
Lawyers: Log in, to contact and help these plus THOUSANDS of other clients right now!
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2010-03-17 |
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Class Action Investigation Member:
joeys1976
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Case Details:
Back on September 25th, 2009 I sold a book to someone as a third party seller on amazon.com. In November the same person filed a claim with Amazon saying he never received the book. The person claimed to have contacted me but never did. This is what the buyer wrote on his claim to Amazon.com: "I received a brown scrap of what was used to wrap the item in an envelope from USPS. The scrap had part of my address and part of the seller's address on it. It also had a red RECEIVED WITHOUT CONTENTS stamp and a delivery confirmation sticker (0308 2690 0001 8952 2446). I emailed the seller twice to resolve this, but have received no response." The first problem is that that tracking number does not exist. I gave Amazon the correct tracking number that actually shows it was delivered to the recipient and provided them all the additional information they needed. As far as I'm concerned this should have all been over with when the buyer provided Amazon with an incorrect tracking number. But Amazon decided to refund the buyer their money at my expense. Also, they didn't debit my account until months later. Customer Service took forever to get back to me when I asked for an explanation and they still didn't answer any of my questions. They claimed I should have shipped with signature confirmation even though they barely provide me a postage reimbursement to cover delivery confirmation! It's not even recommended anywhere on their site to ship with signature confirmation. Someone @ Amazon is claiming that because I can't prove it was delivered right to the house that I'm not eligible for a refund but the buyer can just make up a delivery confirmation number and that is ok. For that reason I just can't figure out how they can take the buyer's word over mine. The buyer lied all along and Amazon ripped me off. Before all of this Amazon claimed I never even sent the information they need. They've never addressed why it's ok for a buyer to make up a tracking number and be able to get a refund and scam sellers. It took them 9 days to reply. I had to send 5 different messages too. Their customer service is terrible. They want sellers to use a shipping method that shows it was delivered right to the house but don't provide a shipping reimbursement that is high enough. We're required to offer the cheapest option that doesn't come close to covering the cost.
Here was Amazon's response to a BBB complaint:
If an order is shipped, there are three ways to mitigate the risk of an A to Z Guarantee claim for an order not-received:
1. Ship promptly and use a method that ensures delivery before EDD.
2. Ship with tracking and provide tracking information to the buyer.
3. Based on your business model, determine which items should ship with signature confirmation and /or insurance to minimize the risk of loss.
Please note these suggested shipping methods are only suggestions and will not necessarily prevent an A-to-z Guarantee claim from being filed. It is the seller's responsibility to determine if the item sold is worth the cost to add signature delivery confirmation to protect yourself in the case a claim is filed. Plaese consider this claim closed, as this is our final decision.
So they can't make any guarantee that they won't rule in favor of the buyer even if we take these suggestions. Basically, anyone can rip off Amazon sellers and there's nothing we can do about it.
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2010-02-08 |
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Class Action Investigation Member:
BOBNBARB
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Case Details:
I HAD JOINED AMAZON.COM AS A SELLER THE END OF DEC.09.
SOLD OVER 89 DVDS .THEY STATED MY ACCOUNT WAS SUSPENDED AND I WOULD NOT RECIEVE MY MONEY UNTILL THE 90 DAYS OR SO. OK FINE! BUT GET THIS I REPEATEDLY TRY TO LOGIN THEY ERASED ME FROM MY SELLERS ACCOUNT! I HAVE CALLED THEM SEVERAL TIMES,THEY STATE I DO NOT EXIST AT ALL.I HAVE CLOSE TO 60 INDIVIDUALS NAMES AND ADDRESSES WHOM I PAID TO SHIPP THIER ORDERS.I HAVE SPENT DAYS TRYING TO PROVE I SOLD THE ITEMS.AMAZON STATES THERE IS NOTHING I CAN DO BECAUSE I NEVER EXISTED.""""""" WHAT A SCAMM!"THIS IS CRIMINAL I WOULD LIKE TO TAKE THEM FOR EVERYTHING THEY HAVE,AS THEY DID MY FAMILY AND ME.PLEASE ADVISE..................GO EBAY!
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2010-02-08 |
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Class Action Investigation Member:
BOBNBARB
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2009-12-23 |
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Class Action Investigation Member:
spaceman_spiff
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Case Details:
My complaint is about you bunch idiots here complaining about amazon. Here's the problem with all your nonsense you're complaining about. Amazon states in their agreement that you MUST AGREE TO in order to create a seller account, that 1, you must have a 90 day cash flow to sell on their site. Why? Because during a review they could hold your money up to 90 days. If you had the cash flow, situations like the previous poster stated wouldn't happen. i.e. couldn't pay for merchandise so got interest fees. 2. They state in their agreement that a buyer may file a claim and if closed in their favor may be entitled to a refund without sending the merchandise back. It's in their god damn agreement! Should they have someone call you and make sure you understand all the terms? If you don't agree to that part of the agreement you click on "I don't agree" and the site will not allow you to continue with the registration.
The reason you all want to file this law suit is because you made a LOT OF MONEY on amazon & they cut you off. They protect their site from shitty sellers and that's only ONE of the things that makes their brand so valuable and trusted.
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2009-12-13 |
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Class Action Investigation Member:
smartbuysmart
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Case Details:
Hi, I have been selling at Amazon for a couple years. However, early this month, Amazon send me an email that my account is permanently block, because "because your items fit a set of criteria that indicates they may be unauthorized by the intellectual property owners."
All of my product are purchased directly from original manufacturers. I try to communicate with Amazon but get no response. Each month, I generate about $20k revenue for my small business. I need someone to help me to fight Amazon, restate my account, and get Amazon to pay my loss.
Please feel free to call me at 925-699-6817, or email at smartbuysmart@gmail.com
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2009-11-23 |
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Class Action Investigation Member:
LMEnterprises
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Case Details:
I was a seller on Amazon.com til from January 2009 until this past weekend November 21,2009 and abruptly had my account blocked and suspended for unethical reasons. They are currently holding a considerable amount of my funds ( approroximately $2000) they say for up to 90 days. The sellers performance department which you have to communicate with was not specific on reasons other than for excessive returns ( which they FORCE you to accept then hold it againsty you, and for any negative feedback which 1 or 2 negative feedbacks out of 180 positive feedbacks put you out of business!) They penalize you for holding you up to their own rules. This is the third time they have held onto my funds in the past 3 months. They held it for 30 days in July and 30 days in september totalling $16,000 ! This has caused emormous damage to my finances as was not able to pay for my merchandise as the bills were due as they were holding the funds when I should have been able to pay for my merhcandise on time causing me to pay ridiculaous interest on the funds withheld, not to mention the stress of never getting an answer of how to resolve the problem or why they are contradicting themselves and their own policy.
I have documented all my communications via email and believe that they Amazon.com are operating unethically and illegally against sellers on their site. I know from the" ripoff report " and google searches that there are hundreds of other Amazon.com sellers who have had their sellers account blocked or suspended and their funds held unjustly. I would also like to hear from business law attorneys that might be interested in this issue to make a class action lawsuit out of it. I have compelling additional information about Amazon.com that could blow the lid off their scam of screwing sellers! That additional information will only be discussed with a trusted attorney(s) who will put this class action lawsuit together. I reported this to the better business bureau in washing state who just blew me off . I believe that I have information that would make an open and shut case against them! Please Contact me if interested in building a class action lawsuit against Jeff Benoz and Amazon.com! They need to pay for their unethical treatment of sellers. they take 20% commission, let customers KEEP merchandise if they complain and DEBIT your account whether it is legit or not. Then they suspend and BLOCk you from selling! and still hold your money as long as they want.
I have sold on Ebay for over 10 years and never had problems like this. The only reason I even ventured to sell on Amazon was to grow my business.
Please help!
Thank you for your time
Elizabeth
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2008-11-03 |
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Class Action Investigation Member:
archturian
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Case Details:
I had some leftover college textbooks and thought that I would sell them on Amazon. The A-Z seller account policy wasn't shown in plain english when I created my seller account but when I sold my first book.. Bammm, a complaint by the thief/buyer was decided against me for a "scratched cover" and that a full refund had been given to the buyer at my expense. Amazon does not give sellers any rights nor are they entitled to have their merchandise returned by the buyer.
Someone name one business that let's buyers get free merchandise -without having to return the item that they are not satisfied with. Amazon gives unscrupulous buyers a license to steal with the A-Z guarantee and does not require any proof from buyers (other than their good word, yeah right) that they received defective or other than listed condition books. Now Amazon wants me to refund (pay) for a book that was stolen from me! This goes against the most basic business laws and has to be illegal. Someone file a class action suit, please! It's the principal but I'm sure many sellers have been out alot of money due to this illegal policy. Sellers aren't knowingly exposing themselves to thieves (Amazon or bad "buyers"). Don't sell on Amazon until they come clean on this!
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2008-09-16 |
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Class Action Investigation Member:
hatethebullshit
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2008-04-16 |
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Class Action Investigation Member:
wei789
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2008-04-16 |
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Class Action Investigation Member:
davidson20
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Case Details:
I was a successful amazon.com seller for a few months and generated a nice amount of profit, then one day I got a short e-mail from amazon.com that they're getting rid of my selling account (without explaining why ) I tried unsuccessfully to contact them by phone, e-mail and they just ignored me, when I try to get back on they kick me back off, this has been going on for 3-4 years now, without them explaining as for what I am banned from selling on their site forever till I die. I've lost tens of Thousands of dollars in potential revenue.
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